1. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  2. Independence Policy

    Report -

    Find out how we maintain our independence while working with partners to improve services.

  3. Local NHS trusts not consistently meeting legal rights of deaf and blind patients to accessible information

    News -

    Brent residents who are blind, deaf or have a learning disability are not being given as much support as they should by local health services, new research shows.

  4. Building better health equalities: new monthly lecture series

    News -

    Join our monthly lectures to find out more about the key issues effecting health equalities.

  5. New funding for London dentists

    News -

    Patients are promised more appointments and quicker treatment.

  6. Winter Access Funds Evaluation Reports – March 2022

    Report -

    Evaluating the additional services made available through Brent's winter access fund

  7. NHS funding brings relief to patients in Brent

    News -

    NW London Clinical Commissioning Group runs additional weekend appointments

  8. Experiences of accessing a GP in Brent

    Report -

    We spoke to 371 people to find out about experiences of accessing a GP appointment in Brent

  9. Patient Experience Report 2021/2022 Q4

    Report -

    Summary of our patient experience feedback from January - March 2022

  10. Patient Experience Report 2020/2021 Q3

    Report -

    Summary of our patient experience feedback from January - March 2022

  11. Identifying Young Carers in Substance Misuse Households – Review of Recommendations

    Report -

    Following up on recommendations from 2018 to see what changes have been made

  12. Brent Council’s Joint Health and Wellbeing Strategy - phase three consultation findings

    Report -

    We took Brent Council's draft Health & Wellbeing Strategy out into the community to see if it met their needs

  13. Experiences of online GP consultations in North West London

    Report -

    Patients across North West London shared their views on online GP consultations

  14. Patient Experience Report April - September 2021

    Report -

    This repor gives a summary of our patient experience feedback from April - September 2021

  15. Brent Council’s Joint Health and Wellbeing Strategy - phase two consultation findings

    Report -

    Community groups in Brent gave feedback on the key priorities for the Joint Health & Wellbeing Strategy

  16. Maternal Mental Wellbeing in Brent

    Report -

    A report looking at maternal wellbeing in Brent

  17. Attitudes Towards Self-Care in Brent

    Report -

    A report looking at attitudes towards self-care, and use of the Health Help Now app, in Brent

  18. Cancer Screening for People with Learning Disabilities in Brent

    Report -

    Report looking into Cancer Screening for People with Learning Disabilities in Brent

  19. Discharge from Hospital (to appropriate care)

    Report -

    Patients' experiences of being discharged from hospital and referred to other services

  20. GP Access Hub Appointments in Brent

    Report -

    A report on patient experiences of making appointments in GP Access Hubs, and knowledge of self-care or alternatives to GP appointments

  21. Inpatient Mouth Care in Brent

    Report -

    Healthwatch Brent conducted a review into hospitalised patients’ mouth care across wards in London North West University Trust.

  22. Inpatient Personal Care in Brent

    Report -

    Healthwatch Brent conducted a review into hospitalised patients’ experiences of non-clinical, personal care in London North West University Trust.

  23. Patient Experience at London North West London University Healthcare Trust

    Report -

    An overview of patient experiences from London North West University Trust.

  24. Diabetes Awareness in Brent

    Report -

    Research into awareness of diabetes within Brent's diverse communities

  25. Identifying Young Carers in Substance Misuse Households

    Report -

    A consultation with substance users to identify better ways of working with families and supporting children within their families

  26. Oral Health Report for Children Under 5

    Report -

    Research on dental hygiene amongst children under five years old in Brent

  27. Hospital patient discharge survey

    Report -

    Brent patients share their experience of being discharged from local London North West Healthcare NHS Trust (LNWHNT) hospitals.

  28. Pregnancy in Brent: A review of women’s experiences

    Report -

    A review of women's experiences with maternity services in Brent

  29. GP trends analysis report

    Report -

    This report examines the patient experience of GP Practices in Brent

  30. A mental health needs assessment of young Irish travellers at Lynton Close, Brent

    Report -

    A research project conducted by the Brent Centre for Young People

  31. Phlebotomy Services in Brent

    Report -

    A review of Brent patients' experiences with phlebotomy services

  32. Self-directed support: a survey

    Report -

    Use of self-directed support by people using mental health services in Brent

  33. Developing Brent’s Health & Wellbeing Strategy: new report now available

    News -

    We have been working closely with Brent Council to make sure the new Joint Health & Wellbeing Strategy meets the needs of our community.

  34. Influencing Brent Council’s new Joint Health and Wellbeing Strategy

    News -

    Having your say on the new Joint Health and Wellbeing Strategy

  35. Concerns from Carers in Brent regarding Direct Payments

    Report -

    A request for clear and transparent answers to carers’ questions about Direct Payments.

  36. Shaping a Healthier Future, Northwick Park A&E

    Report -

    Summary of evidence regarding Shaping a Healthier Future (SaHF) and A&E in Northwick Park Hospital (NPH) and Central Middlesex Hospital (CMH)

  37. Summary of views on GP Hubs

    Report -

    In November and December 2014, Healthwatch Brent asked residents about their views on GP Hubs

  38. Survey of patients using A&E / UCC At Northwick Park Hospital

    Report -

    Healthwatch Brent gathered the views of 35 patients using A&E / Urgent Care Centre at Northwick Park Hospital in December 2014, and a further survey of 62 patients was carried out in February 2015.

  39. Survey of patients using A&E / UCC at Northwick Park Hospital - response

    Report -

    Feedback provided by the Emergency Department Management team at Northwick Park Hospital

  40. Young people in Brent and their mental health services

    Report -

    Healthwatch Brent asked young Brent residents about their views and experiences of mental health. Their views are recorded and reflected throughout this briefing.

  41. Celebrating our amazing volunteers

    News -

    Volunteers are at the heart of Healthwatch Brent’s work – so during volunteers’ week we wanted to take the time to say thank you for everything that they do.

  42. Help shape health and social care as part of our Advisory Group

    News -

    Could you help support Healthwatch Brent's work by offering expertise, experience and knowledge to shape our priorities?

  43. Meet Mary and Margaret - two of our longest-serving volunteers

    News -

    Meet Margaret and Mary, two of Healthwatch Brent’s longest-serving volunteers.

  44. How can Healthwatch Brent make a difference? Our priorities for 2022-23

    News -

    Over the past 12 months, hundreds of Brent residents and local organisations have shared feedback about what matters to them.

  45. GP access: the story in Brent

    News -

    Thanks to feedback shared by hundreds of Brent residents, we've been able to go to local GPs with recommendations for how to improve access.

  46. What can you do as a Healthwatch Brent volunteer?

    News -

    What do our volunteers get up to, and how can you get involved?