Experiences of accessing a GP in Brent

We spoke to 371 people to find out about experiences of accessing a GP appointment in Brent

We undertook a public engagement project from December 2021 to March 2022 to understand the experience of arranging a GP appointment across Brent. The findings will inform a more in-depth piece of work to ensure improvements are made to GP practices which meet the needs of Brent patients.

This report gives an overview of the key themes from our findings. We have also contacted individual GP practices with specific recommendations for improvement. 

Key findings 

  • GPs need more support to create sufficient access options for patients
  • Some practices are not communicating well enough with patients, and need to make sure patients fully understand how to access services
  • Where possible, some practices should review their decisions to limit face-to-face appointments, as this is no longer in line with NHSE guidance. 

Download the report

If you need this document in an alternative format please contact info@healthwatchbrent.co.uk or call 020 3869 9730.

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Experiences of accessing a GP in Brent

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