Our complaints process
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
We aim to provide the best possible service, but we do not always get it right.
We welcome your feedback to help us improve our work and to make sure we are responding to your concerns as best we can.
We are committed to addressing concerns quickly and giving a full, fair and appropriate response.
We follow the complaints policy of our host organisation, The Advocacy Project. You can view it here.
