1. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  2. GP Access Hub Appointments in Brent

    Report -

    A report on patient experiences of making appointments in GP Access Hubs, and knowledge of self-care or alternatives to GP appointments

  3. Accessing services over the Christmas and New Year break

    News -

    Season’s greetings from all of us at Healthwatch Brent – we hope that you have a peaceful and healthy festive break.

    Some of your usual NHS services will be closed or running reduced hours from 23– 26 December and from 30 December – 1 January, as services shut for the Christmas and New Year bank holidays. However, there are still options if you are unwell and need support.

  4. Accessing health services over the August bank holiday

    News -

    Find out what's open when, and what to do if you have a medical emergency.

  5. Patient Experience Report Q1 2023 - 2024

    Report -

    Summary of patient feedback collected from April - June 2023.

  6. Patient Experience Report Q2 2023 - 2024

    Report -

    Summary of patient feedback collected from July - September 2023.

  7. Over 10,000 NHS pharmacies start treating for common conditions

    News -

    Patients in England can now get treatment for seven common conditions at their local pharmacy without needing to see a GP, a new initiative from the NHS.

  8. Healthwatch Brent's 2024 Priorities

    News -

    Read through our article to learn about our 2024 projects and priorities.

  9. How to access NHS services for Easter bank holiday

    Advice and Information -

    If you need support for your health outside of the standard opening hours of your local GP, there are places that you can go for support. Some usual NHS services will be closed or running reduced hours

  10. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  11. Local NHS trusts not consistently meeting legal rights of deaf and blind patients to accessible information

    News -

    Brent residents who are blind, deaf or have a learning disability are not being given as much support as they should by local health services, new research shows.

  12. Patient Experience Report 2021/2022 Q4

    Report -

    Summary of our patient experience feedback from January - March 2022

  13. Patient Experience Report 2020/2021 Q3

    Report -

    Summary of our patient experience feedback from January - March 2022

  14. Patient Experience Report April - September 2021

    Report -

    This repor gives a summary of our patient experience feedback from April - September 2021

  15. Discharge from Hospital (to appropriate care)

    Report -

    Patients' experiences of being discharged from hospital and referred to other services

  16. Inpatient Mouth Care in Brent

    Report -

    Healthwatch Brent conducted a review into hospitalised patients’ mouth care across wards in London North West University Trust.

  17. Inpatient Personal Care in Brent

    Report -

    Healthwatch Brent conducted a review into hospitalised patients’ experiences of non-clinical, personal care in London North West University Trust.

  18. Patient Experience at London North West London University Healthcare Trust

    Report -

    An overview of patient experiences from London North West University Trust.

  19. Hospital patient discharge survey

    Report -

    Brent patients share their experience of being discharged from local London North West Healthcare NHS Trust (LNWHNT) hospitals.

  20. Phlebotomy Services in Brent

    Report -

    A review of Brent patients' experiences with phlebotomy services

  21. Shaping a Healthier Future, Northwick Park A&E

    Report -

    Summary of evidence regarding Shaping a Healthier Future (SaHF) and A&E in Northwick Park Hospital (NPH) and Central Middlesex Hospital (CMH)

  22. Summary of views on GP Hubs

    Report -

    In November and December 2014, Healthwatch Brent asked residents about their views on GP Hubs

  23. Survey of patients using A&E / UCC At Northwick Park Hospital

    Report -

    Healthwatch Brent gathered the views of 35 patients using A&E / Urgent Care Centre at Northwick Park Hospital in December 2014, and a further survey of 62 patients was carried out in February 2015.

  24. Survey of patients using A&E / UCC at Northwick Park Hospital - response

    Report -

    Feedback provided by the Emergency Department Management team at Northwick Park Hospital

  25. Patient engagement at Northwick Park Hospital

    News -

    Read on for an example of Healthwatch in action, making sure patients are heard and working with healthcare providers to help bring change.

  26. Jonson Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Jonson Ward which is an Intestinal failure unit at Northwick Park Hospital to engage with patients and hear their views on the service that they are receiving.

  27. Fredrick Salmon Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Fredrick Salmon Ward at St Marks Hospital to engage with patients and to hear their views on the service that they are receiving.

  28. Dowland Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Dowland Ward at Northwick Park Hospital to engage with patients and to hear their views on the service that they are receiving.

  29. Ambulatory Care at Northwick Park Hospital - Enter and View report

    Report -

    Healthwatch Brent made a visit to Ambulatory Care at Northwick Park Hospital to engage with patients and to hear their views on the service that they are receiving

  30. Evelyn Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Evelyn Ward which specialises in caring for patients with Orthopaedic
    trauma at Northwick Park Hospital to engage with patients and to hear their views

  31. Meal times at Northwick Park Hopsital - Enter and View report

    Report -

    Healthwatch Brent initiated a project to find out the views of patients in Northwick Park Hospital on the standard of food and service.

  32. Maternity Unit, Northwick Park Hospital - Enter and View report

    Report -

    Healthwatch Brent made a visit to the Maternity Unit at Northwick Park Hospital to engage with patients and to hear their views on the service that they are receiving.

  33. Abbey Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Abbey Ward at Central Middlesex Hospital to engage with patients and carers to hear their views on the service they are receiving.

  34. Carroll Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Carroll Ward at Northwick Park Hospital to engage with patients and carers to hear their views on the service they are receiving.

  35. Hardy Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Hardy Ward at Northwick Park Hospital to engage with patients and carers to hear their views on the service they are receiving.

  36. Northwick Park Stroke Unit - Enter and View report

    Report -

    Healthwatch Brent made a visit to the Stroke Unit at Northwick Park Hospital to engage with patients and carers to hear their views on the service they are receiving.

  37. Northwick Park Trauma and Orthopaedics Clinic - Enter and View report

    Report -

    Healthwatch Brent made a visit to the Trauma and Orthopaedics Clinic at Northwick Park Hospital to engage with patients and carers to hear their views on the service they are receiving.

  38. Willesden Community Rehabilitation Hospital - Enter and View report

    Report -

    Healthwatch Brent made a visit to the Willesden Community Rehabilitation Hospital to engage with patients and carers to hear their views on the service they are receiving.

  39. Central Middlesex Hospital Physiotherapy Centre - Enter and View report

    Report -

    Healthwatch Brent made a visit to the Central Middlesex Hospital Physiotherapy Centre to engage with patients and carers to hear their views on the service they are receiving.

  40. Northwick Park Phlebotomy Clinic - Enter and View report

    Report -

    Healthwatch Brent made a visit to the phlebotomy clinic at Northwick Park Hospital to engage with patients and carers to hear their views on the service they are receiving.

  41. Patient Experience Report Q1 2022 - 2023

    Report -

    Summary of our patient experience feedback from April - June 2022

  42. Still time to have your say about changes to local orthopaedic surgery

    News -

    The NHS in North West London is asking patients and local people for your views on a proposal to create a centre of excellence for inpatient orthopaedic surgery at Central Middlesex Hospital, Park Royal.

  43. What do you think about the London Ambulance Service?

    News -

    Share your views to help improve emergency care.

  44. Changes to local orthopaedic surgery given the go-ahead

    News -

    The planned changes will see orthopaedic surgery moved to a dedicated centre at Central Middlesex Hospital.

  45. Patient Experience Report Q3 2022 - 2023

    Report -

    Summary of patient experience feedback from October - December 2022

  46. Patient feedback: October - December 2022

    News -

    Read more about the experiences and concerns of local people, focusing on data from Q3 2022-2023.

  47. LNWH share strategy for the next five years

    News -

    Read about the priorities and ambitions of London North West University Healthcare NHS Trust (LNWH).

  48. Patient Experience Report Q4 2022 - 2023

    Report -

    Summary of patient experience feedback from January - March 2023

  49. Emergency Care in Brent: Patient Experience Report

    Report -

    People in Brent shared their experiences of using urgent and emergency services.

  50. Raising the voice of our unpaid carers

    News -

    Our recent event celebrated unpaid carers, but also looked at the challenges they face