1. Conversation at a Brent Memory Cafe

    Blog -

    For our Brent Adult Social care project, we spoke to Memory Cafe users about their experiences and collected feedback about health and social care systems.

  2. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  3. Independence Policy

    Report -

    Find out how we maintain our independence while working with partners to improve services.

  4. Winter Access Funds Evaluation Reports – March 2022

    Report -

    Evaluating the additional services made available through Brent's winter access fund

  5. Experiences of accessing a GP in Brent

    Report -

    We spoke to 371 people to find out about experiences of accessing a GP appointment in Brent

  6. Patient Experience Report 2021/2022 Q4

    Report -

    Summary of our patient experience feedback from January - March 2022

  7. Patient Experience Report 2020/2021 Q3

    Report -

    Summary of our patient experience feedback from January - March 2022

  8. Identifying Young Carers in Substance Misuse Households – Review of Recommendations

    Report -

    Following up on recommendations from 2018 to see what changes have been made

  9. Brent Council’s Joint Health and Wellbeing Strategy - phase three consultation findings

    Report -

    We took Brent Council's draft Health & Wellbeing Strategy out into the community to see if it met their needs

  10. Experiences of online GP consultations in North West London

    Report -

    Patients across North West London shared their views on online GP consultations

  11. Patient Experience Report April - September 2021

    Report -

    This repor gives a summary of our patient experience feedback from April - September 2021

  12. Brent Council’s Joint Health and Wellbeing Strategy - phase two consultation findings

    Report -

    Community groups in Brent gave feedback on the key priorities for the Joint Health & Wellbeing Strategy

  13. Maternal Mental Wellbeing in Brent

    Report -

    A report looking at maternal wellbeing in Brent

  14. Attitudes Towards Self-Care in Brent

    Report -

    A report looking at attitudes towards self-care, and use of the Health Help Now app, in Brent

  15. Cancer Screening for People with Learning Disabilities in Brent

    Report -

    Report looking into Cancer Screening for People with Learning Disabilities in Brent

  16. Discharge from Hospital (to appropriate care)

    Report -

    Patients' experiences of being discharged from hospital and referred to other services

  17. GP Access Hub Appointments in Brent

    Report -

    A report on patient experiences of making appointments in GP Access Hubs, and knowledge of self-care or alternatives to GP appointments

  18. Inpatient Mouth Care in Brent

    Report -

    Healthwatch Brent conducted a review into hospitalised patients’ mouth care across wards in London North West University Trust.

  19. Inpatient Personal Care in Brent

    Report -

    Healthwatch Brent conducted a review into hospitalised patients’ experiences of non-clinical, personal care in London North West University Trust.

  20. Patient Experience at London North West London University Healthcare Trust

    Report -

    An overview of patient experiences from London North West University Trust.

  21. Diabetes Awareness in Brent

    Report -

    Research into awareness of diabetes within Brent's diverse communities

  22. Identifying Young Carers in Substance Misuse Households

    Report -

    A consultation with substance users to identify better ways of working with families and supporting children within their families

  23. Oral Health Report for Children Under 5

    Report -

    Research on dental hygiene amongst children under five years old in Brent

  24. Hospital patient discharge survey

    Report -

    Brent patients share their experience of being discharged from local London North West Healthcare NHS Trust (LNWHNT) hospitals.

  25. Pregnancy in Brent: A review of women’s experiences

    Report -

    A review of women's experiences with maternity services in Brent

  26. GP trends analysis report

    Report -

    This report examines the patient experience of GP Practices in Brent

  27. A mental health needs assessment of young Irish travellers at Lynton Close, Brent

    Report -

    A research project conducted by the Brent Centre for Young People

  28. Phlebotomy Services in Brent

    Report -

    A review of Brent patients' experiences with phlebotomy services

  29. Self-directed support: a survey

    Report -

    Use of self-directed support by people using mental health services in Brent

  30. Concerns from Carers in Brent regarding Direct Payments

    Report -

    A request for clear and transparent answers to carers’ questions about Direct Payments.

  31. Shaping a Healthier Future, Northwick Park A&E

    Report -

    Summary of evidence regarding Shaping a Healthier Future (SaHF) and A&E in Northwick Park Hospital (NPH) and Central Middlesex Hospital (CMH)

  32. Summary of views on GP Hubs

    Report -

    In November and December 2014, Healthwatch Brent asked residents about their views on GP Hubs

  33. Survey of patients using A&E / UCC At Northwick Park Hospital

    Report -

    Healthwatch Brent gathered the views of 35 patients using A&E / Urgent Care Centre at Northwick Park Hospital in December 2014, and a further survey of 62 patients was carried out in February 2015.

  34. Survey of patients using A&E / UCC at Northwick Park Hospital - response

    Report -

    Feedback provided by the Emergency Department Management team at Northwick Park Hospital

  35. Young people in Brent and their mental health services

    Report -

    Healthwatch Brent asked young Brent residents about their views and experiences of mental health. Their views are recorded and reflected throughout this briefing.

  36. Healthwatch Brent annual report 2020 - 2021

    Report -

    Caring for our communities through COVID-19 - Healthwatch Brent annual report for 2020 - 2021

  37. Q2 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  38. Q4 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  39. Laying the foundations: Healthwatch Brent Annual Report 2021 - 2022

    Report -

    In our first year running Healthwatch Brent we've taken on some big priorities that matter to local people - like GP access, maternity improvements and Covid-19 vaccination. We've also developed close links with borough's diverse range of community and voluntary organisations. Read all about it in our 2021 - 2022 annual report.

  40. Governance and Prioritisation Process

    Report -

    Healthwatch Brent makes its decisions in an open and transparent way and ensures the interests of the people of Brent are always put first.

  41. Healthwatch Brent Strategy

    Report -

    Our strategy outlines how we will meet our aims and statutory roles

  42. Enter and View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  43. Privacy Policy

    Report -

    This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others.

  44. Communications and Social Media Strategy

    Report -

    Outlining how we will communicate with Brent residents, patients, partner organisations and other key stakeholders.

  45. Advisory Group minutes - August 2021

    Report -

    Minutes from the August 2021 meeting of Healthwatch Brent's Advisory Group

  46. Advisory Group minutes - September 2021

    Report -

    Minutes from the September 2021 meeting of Healthwatch Brent's Advisory Group

  47. Advisory Group minutes - November 2021

    Report -

    Minutes from the November 2021 meeting of Healthwatch Brent's Advisory Group

  48. Advisory Group minutes - February 2022

    Report -

    Minutes from the February 2022 meeting of Healthwatch Brent's Advisory Group

  49. Voyage 1 Care Home - Enter and View report

    Report -

    Part of our project looking at a number of care homes across Brent, with a particular focus on
    Adult Safeguarding