1. Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
  2. Report -

    Find out how we maintain our independence while working with partners to improve services.
  3. Report -

    Evaluating the additional services made available through Brent's winter access fund
  4. Report -

    We spoke to 371 people to find out about experiences of accessing a GP appointment in Brent
  5. Report -

    Summary of our patient experience feedback from January - March 2022
  6. Report -

    Summary of our patient experience feedback from January - March 2022
  7. Report -

    Following up on recommendations from 2018 to see what changes have been made
  8. Report -

    We took Brent Council's draft Health & Wellbeing Strategy out into the community to see if it met their needs
  9. Report -

    Patients across North West London shared their views on online GP consultations
  10. Report -

    This repor gives a summary of our patient experience feedback from April - September 2021
  11. Report -

    Community groups in Brent gave feedback on the key priorities for the Joint Health & Wellbeing Strategy
  12. Report -

    A report looking at maternal wellbeing in Brent
  13. Report -

    A report looking at attitudes towards self-care, and use of the Health Help Now app, in Brent
  14. Report -

    Report looking into Cancer Screening for People with Learning Disabilities in Brent
  15. Report -

    Patients' experiences of being discharged from hospital and referred to other services
  16. Report -

    A report on patient experiences of making appointments in GP Access Hubs, and knowledge of self-care or alternatives to GP appointments
  17. Report -

    Healthwatch Brent conducted a review into hospitalised patients’ mouth care across wards in London North West University Trust.
  18. Report -

    Healthwatch Brent conducted a review into hospitalised patients’ experiences of non-clinical, personal care in London North West University Trust.
  19. Report -

    An overview of patient experiences from London North West University Trust.
  20. Report -

    Research into awareness of diabetes within Brent's diverse communities
  21. Report -

    A consultation with substance users to identify better ways of working with families and supporting children within their families
  22. Report -

    Research on dental hygiene amongst children under five years old in Brent
  23. Report -

    Brent patients share their experience of being discharged from local London North West Healthcare NHS Trust (LNWHNT) hospitals.
  24. Report -

    A review of women's experiences with maternity services in Brent
  25. Report -

    This report examines the patient experience of GP Practices in Brent
  26. Report -

    A research project conducted by the Brent Centre for Young People
  27. Report -

    A review of Brent patients' experiences with phlebotomy services
  28. Report -

    Use of self-directed support by people using mental health services in Brent
  29. Report -

    A request for clear and transparent answers to carers’ questions about Direct Payments.
  30. Report -

    Summary of evidence regarding Shaping a Healthier Future (SaHF) and A&E in Northwick Park Hospital (NPH) and Central Middlesex Hospital (CMH)
  31. Report -

    In November and December 2014, Healthwatch Brent asked residents about their views on GP Hubs
  32. Report -

    Healthwatch Brent gathered the views of 35 patients using A&E / Urgent Care Centre at Northwick Park Hospital in December 2014, and a further survey of 62 patients was carried out in February 2015.
  33. Report -

    Feedback provided by the Emergency Department Management team at Northwick Park Hospital
  34. Report -

    Healthwatch Brent asked young Brent residents about their views and experiences of mental health. Their views are recorded and reflected throughout this briefing.
  35. Report -

    Caring for our communities through COVID-19 - Healthwatch Brent annual report for 2020 - 2021
  36. Report -

    Executive summary of quarterly monitoring report
  37. Report -

    Executive summary of quarterly monitoring report
  38. Report -

    In our first year running Healthwatch Brent we've taken on some big priorities that matter to local people - like GP access, maternity improvements and Covid-19 vaccination. We've also developed close links with borough's diverse range of community and voluntary organisations. Read all about it in our 2021 - 2022 annual report.
  39. Report -

    Healthwatch Brent makes its decisions in an open and transparent way and ensures the interests of the people of Brent are always put first.
  40. Report -

    Our strategy outlines how we will meet our aims and statutory roles
  41. Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner
  42. Report -

    This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others.
  43. Report -

    Outlining how we will communicate with Brent residents, patients, partner organisations and other key stakeholders.
  44. Report -

    Minutes from the August 2021 meeting of Healthwatch Brent's Advisory Group
  45. Report -

    Minutes from the September 2021 meeting of Healthwatch Brent's Advisory Group
  46. Report -

    Minutes from the November 2021 meeting of Healthwatch Brent's Advisory Group
  47. Report -

    Minutes from the February 2022 meeting of Healthwatch Brent's Advisory Group
  48. Report -

    Part of our project looking at a number of care homes across Brent, with a particular focus on
    Adult Safeguarding
  49. Report -

    Part of our project looking at a number of care homes across Brent, with a particular focus on
    Adult Safeguarding
  50. Report -

    Summary of six enter and view visits to supported living schemes in Brent