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Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved. -
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Find out how we maintain our independence while working with partners to improve services. -
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Evaluating the additional services made available through Brent's winter access fund -
Report -
We spoke to 371 people to find out about experiences of accessing a GP appointment in Brent -
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Summary of our patient experience feedback from January - March 2022 -
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Summary of our patient experience feedback from January - March 2022 -
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Following up on recommendations from 2018 to see what changes have been made -
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We took Brent Council's draft Health & Wellbeing Strategy out into the community to see if it met their needs -
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Patients across North West London shared their views on online GP consultations -
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This repor gives a summary of our patient experience feedback from April - September 2021 -
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Community groups in Brent gave feedback on the key priorities for the Joint Health & Wellbeing Strategy -
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A report looking at maternal wellbeing in Brent -
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A report looking at attitudes towards self-care, and use of the Health Help Now app, in Brent -
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Report looking into Cancer Screening for People with Learning Disabilities in Brent -
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Patients' experiences of being discharged from hospital and referred to other services -
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A report on patient experiences of making appointments in GP Access Hubs, and knowledge of self-care or alternatives to GP appointments -
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Healthwatch Brent conducted a review into hospitalised patients’ mouth care across wards in London North West University Trust. -
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Healthwatch Brent conducted a review into hospitalised patients’ experiences of non-clinical, personal care in London North West University Trust. -
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An overview of patient experiences from London North West University Trust. -
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Research into awareness of diabetes within Brent's diverse communities -
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A consultation with substance users to identify better ways of working with families and supporting children within their families -
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Research on dental hygiene amongst children under five years old in Brent -
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Brent patients share their experience of being discharged from local London North West Healthcare NHS Trust (LNWHNT) hospitals. -
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A review of women's experiences with maternity services in Brent -
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This report examines the patient experience of GP Practices in Brent -
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A research project conducted by the Brent Centre for Young People -
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A review of Brent patients' experiences with phlebotomy services -
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Use of self-directed support by people using mental health services in Brent -
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A request for clear and transparent answers to carers’ questions about Direct Payments. -
Report -
Summary of evidence regarding Shaping a Healthier Future (SaHF) and A&E in Northwick Park Hospital (NPH) and Central Middlesex Hospital (CMH) -
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In November and December 2014, Healthwatch Brent asked residents about their views on GP Hubs -
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Healthwatch Brent gathered the views of 35 patients using A&E / Urgent Care Centre at Northwick Park Hospital in December 2014, and a further survey of 62 patients was carried out in February 2015.
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Feedback provided by the Emergency Department Management team at Northwick Park Hospital -
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Healthwatch Brent asked young Brent residents about their views and experiences of mental health. Their views are recorded and reflected throughout this briefing. -
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Caring for our communities through COVID-19 - Healthwatch Brent annual report for 2020 - 2021 -
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Executive summary of quarterly monitoring report -
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Executive summary of quarterly monitoring report -
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In our first year running Healthwatch Brent we've taken on some big priorities that matter to local people - like GP access, maternity improvements and Covid-19 vaccination. We've also developed close links with borough's diverse range of community and voluntary organisations. Read all about it in our 2021 - 2022 annual report. -
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Healthwatch Brent makes its decisions in an open and transparent way and ensures the interests of the people of Brent are always put first. -
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Our strategy outlines how we will meet our aims and statutory roles -
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The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner -
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This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others. -
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Outlining how we will communicate with Brent residents, patients, partner organisations and other key stakeholders. -
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Minutes from the August 2021 meeting of Healthwatch Brent's Advisory Group -
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Minutes from the September 2021 meeting of Healthwatch Brent's Advisory Group -
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Minutes from the November 2021 meeting of Healthwatch Brent's Advisory Group -
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Minutes from the February 2022 meeting of Healthwatch Brent's Advisory Group -
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Part of our project looking at a number of care homes across Brent, with a particular focus on
Adult Safeguarding -
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Part of our project looking at a number of care homes across Brent, with a particular focus on
Adult Safeguarding -
Report -
Summary of six enter and view visits to supported living schemes in Brent