1. Patient Experience Report 2021/2022 Q4

    Report -

    Summary of our patient experience feedback from January - March 2022

  2. Patient Experience Report 2020/2021 Q3

    Report -

    Summary of our patient experience feedback from January - March 2022

  3. Patient Experience Report April - September 2021

    Report -

    This repor gives a summary of our patient experience feedback from April - September 2021

  4. Discharge from Hospital (to appropriate care)

    Report -

    Patients' experiences of being discharged from hospital and referred to other services

  5. Inpatient Mouth Care in Brent

    Report -

    Healthwatch Brent conducted a review into hospitalised patients’ mouth care across wards in London North West University Trust.

  6. Inpatient Personal Care in Brent

    Report -

    Healthwatch Brent conducted a review into hospitalised patients’ experiences of non-clinical, personal care in London North West University Trust.

  7. Patient Experience at London North West London University Healthcare Trust

    Report -

    An overview of patient experiences from London North West University Trust.

  8. Hospital patient discharge survey

    Report -

    Brent patients share their experience of being discharged from local London North West Healthcare NHS Trust (LNWHNT) hospitals.

  9. Phlebotomy Services in Brent

    Report -

    A review of Brent patients' experiences with phlebotomy services

  10. Shaping a Healthier Future, Northwick Park A&E

    Report -

    Summary of evidence regarding Shaping a Healthier Future (SaHF) and A&E in Northwick Park Hospital (NPH) and Central Middlesex Hospital (CMH)

  11. Summary of views on GP Hubs

    Report -

    In November and December 2014, Healthwatch Brent asked residents about their views on GP Hubs

  12. Survey of patients using A&E / UCC At Northwick Park Hospital

    Report -

    Healthwatch Brent gathered the views of 35 patients using A&E / Urgent Care Centre at Northwick Park Hospital in December 2014, and a further survey of 62 patients was carried out in February 2015.

  13. Survey of patients using A&E / UCC at Northwick Park Hospital - response

    Report -

    Feedback provided by the Emergency Department Management team at Northwick Park Hospital

  14. Jonson Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Jonson Ward which is an Intestinal failure unit at Northwick Park Hospital to engage with patients and hear their views on the service that they are receiving.

  15. Fredrick Salmon Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Fredrick Salmon Ward at St Marks Hospital to engage with patients and to hear their views on the service that they are receiving.

  16. Dowland Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Dowland Ward at Northwick Park Hospital to engage with patients and to hear their views on the service that they are receiving.

  17. Ambulatory Care at Northwick Park Hospital - Enter and View report

    Report -

    Healthwatch Brent made a visit to Ambulatory Care at Northwick Park Hospital to engage with patients and to hear their views on the service that they are receiving

  18. Evelyn Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Evelyn Ward which specialises in caring for patients with Orthopaedic
    trauma at Northwick Park Hospital to engage with patients and to hear their views

  19. Meal times at Northwick Park Hopsital - Enter and View report

    Report -

    Healthwatch Brent initiated a project to find out the views of patients in Northwick Park Hospital on the standard of food and service.

  20. Maternity Unit, Northwick Park Hospital - Enter and View report

    Report -

    Healthwatch Brent made a visit to the Maternity Unit at Northwick Park Hospital to engage with patients and to hear their views on the service that they are receiving.

  21. Abbey Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Abbey Ward at Central Middlesex Hospital to engage with patients and carers to hear their views on the service they are receiving.

  22. Carroll Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Carroll Ward at Northwick Park Hospital to engage with patients and carers to hear their views on the service they are receiving.

  23. Hardy Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Hardy Ward at Northwick Park Hospital to engage with patients and carers to hear their views on the service they are receiving.

  24. Northwick Park Stroke Unit - Enter and View report

    Report -

    Healthwatch Brent made a visit to the Stroke Unit at Northwick Park Hospital to engage with patients and carers to hear their views on the service they are receiving.

  25. Northwick Park Trauma and Orthopaedics Clinic - Enter and View report

    Report -

    Healthwatch Brent made a visit to the Trauma and Orthopaedics Clinic at Northwick Park Hospital to engage with patients and carers to hear their views on the service they are receiving.

  26. Willesden Community Rehabilitation Hospital - Enter and View report

    Report -

    Healthwatch Brent made a visit to the Willesden Community Rehabilitation Hospital to engage with patients and carers to hear their views on the service they are receiving.

  27. Central Middlesex Hospital Physiotherapy Centre - Enter and View report

    Report -

    Healthwatch Brent made a visit to the Central Middlesex Hospital Physiotherapy Centre to engage with patients and carers to hear their views on the service they are receiving.

  28. Northwick Park Phlebotomy Clinic - Enter and View report

    Report -

    Healthwatch Brent made a visit to the phlebotomy clinic at Northwick Park Hospital to engage with patients and carers to hear their views on the service they are receiving.

  29. Patient Experience Report Q1 2022 - 2023

    Report -

    Summary of our patient experience feedback from April - June 2022

  30. Patient Experience Report Q3 2022 - 2023

    Report -

    Summary of patient experience feedback from October - December 2022

  31. Patient Experience Report Q4 2022 - 2023

    Report -

    Summary of patient experience feedback from January - March 2023

  32. Emergency Care in Brent: Patient Experience Report

    Report -

    People in Brent shared their experiences of using urgent and emergency services.

  33. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  34. Independence Policy

    Report -

    Find out how we maintain our independence while working with partners to improve services.

  35. Healthwatch Brent annual report 2020 - 2021

    Report -

    Caring for our communities through COVID-19 - Healthwatch Brent annual report for 2020 - 2021

  36. Q2 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  37. Q4 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  38. Laying the foundations: Healthwatch Brent Annual Report 2021 - 2022

    Report -

    In our first year running Healthwatch Brent we've taken on some big priorities that matter to local people - like GP access, maternity improvements and Covid-19 vaccination. We've also developed close links with borough's diverse range of community and voluntary organisations. Read all about it in our 2021 - 2022 annual report.

  39. Governance and Prioritisation Process

    Report -

    Healthwatch Brent makes its decisions in an open and transparent way and ensures the interests of the people of Brent are always put first.

  40. Healthwatch Brent Strategy

    Report -

    Our strategy outlines how we will meet our aims and statutory roles

  41. Enter and View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  42. Privacy Policy

    Report -

    This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others.

  43. Communications and Social Media Strategy

    Report -

    Outlining how we will communicate with Brent residents, patients, partner organisations and other key stakeholders.

  44. Advisory Group minutes - August 2021

    Report -

    Minutes from the August 2021 meeting of Healthwatch Brent's Advisory Group

  45. Advisory Group minutes - September 2021

    Report -

    Minutes from the September 2021 meeting of Healthwatch Brent's Advisory Group

  46. Advisory Group minutes - November 2021

    Report -

    Minutes from the November 2021 meeting of Healthwatch Brent's Advisory Group

  47. Advisory Group minutes - February 2022

    Report -

    Minutes from the February 2022 meeting of Healthwatch Brent's Advisory Group

  48. Q1 quarterly monitoring report, 2022 - 2023

    Report -

    Executive summary of our quarterly monitoring report, Q1 2022 - 2023

  49. Advisory Group minutes - October 2022

    Report -

    Minutes from the October 2022 meeting of Healthwatch Brent's Advisory Group

  50. Advisory Group minutes - September 2023

    Report -

    Minutes from the September 2023 meeting of Healthwatch Brent's Advisory Group