1. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  2. Patient Experience Report April - September 2021

    Report -

    This repor gives a summary of our patient experience feedback from April - September 2021

  3. Brent Council’s Joint Health and Wellbeing Strategy - phase two consultation findings

    Report -

    Community groups in Brent gave feedback on the key priorities for the Joint Health & Wellbeing Strategy

  4. Maternal Mental Wellbeing in Brent

    Report -

    A report looking at maternal wellbeing in Brent

  5. Healthwatch Brent annual report 2020 - 2021

    Report -

    Caring for our communities through COVID-19 - Healthwatch Brent annual report for 2020 - 2021

  6. Q2 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  7. Governance and Prioritisation Process

    Report -

    Healthwatch Brent makes its decisions in an open and transparent way and ensures the interests of the people of Brent are always put first.

  8. Healthwatch Brent Strategy

    Report -

    Our strategy outlines how we will meet our aims and statutory roles

  9. Enter and View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  10. Privacy Policy

    Report -

    This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others.

  11. Communications and Social Media Strategy

    Report -

    Outlining how we will communicate with Brent residents, patients, partner organisations and other key stakeholders.

  12. Advisory Group minutes - August 2021

    Report -

    Minutes from the August 2021 meeting of Healthwatch Brent's Advisory Group

  13. Advisory Group minutes - September 2021

    Report -

    Minutes from the September 2021 meeting of Healthwatch Brent's Advisory Group

  14. Advisory Group minutes - November 2021

    Report -

    Minutes from the November 2021 meeting of Healthwatch Brent's Advisory Group

  15. Antenatal Care at Northwick Park Hospital: Patient experience report

    Report -

    We spoke to 37 patients currently receiving antenatal care at Northwick Park Hospital. This report outlines their overall feedback, including what's being done well and possible areas for improvement.

  16. Patient Experience Report Q3 2022 - 2023

    Report -

    Summary of patient experience feedback from October - December 2022

  17. Advisory Group minutes - September 2023

    Report -

    Minutes from the September 2023 meeting of Healthwatch Brent's Advisory Group

  18. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  19. Enter & View Report: Pine Ward (Park Royal Centre for Mental Health)

    Report -

    We spoke to patients and staff at Pine Ward, to understand experiences of care and make suggestions for improvement.

  20. Enter & View Report: Pond Ward (Park Royal Centre for Mental Health)

    Report -

    We spoke to patients and staff at Pond Ward, to understand experiences of care and make suggestions for improvement.

  21. Enter & View Report: Shore Ward (Park Royal Centre for Mental Health)

    Report -

    We spoke to patients and staff at Shore Ward, to understand experiences of care and make suggestions for improvement.

  22. Enter & View visit to Park Royal Mental Health Centre: Summary Report

    Report -

    In November 2022 we conducted a series of enter and view visits to the three acute mental health wards at Park Royal Centre for Mental Health.

  23. Patient Experience Report Q4 2022 - 2023

    Report -

    Summary of patient experience feedback from January - March 2023

  24. Emergency Care in Brent: Patient Experience Report

    Report -

    People in Brent shared their experiences of using urgent and emergency services.

  25. Building Bridges: Annual Report 22 - 23

    Report -

    An overview of our work from the past year

  26. Healthwatch Brent Engagement Strategy

    Report -

    Sharing how we plan to work with communities, services and other partners to improve care for all.

  27. Patient Experience Report Q1 2023 - 2024

    Report -

    Summary of patient feedback collected from April - June 2023.

  28. Community Research Report: Experiences of Romanian People Living in Brent

    Report -

    Feedback from 50 residents, sharing their experiences of accessing care

  29. Complaints policy

    Report -

    Download and view our complaints policy

  30. Patient Experience Report Q2 2023 - 2024

    Report -

    Summary of patient feedback collected from July - September 2023.