1. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  2. Winter Access Funds Evaluation Reports – March 2022

    Report -

    Evaluating the additional services made available through Brent's winter access fund

  3. Experiences of accessing a GP in Brent

    Report -

    We spoke to 371 people to find out about experiences of accessing a GP appointment in Brent

  4. Patient Experience Report 2021/2022 Q4

    Report -

    Summary of our patient experience feedback from January - March 2022

  5. Patient Experience Report 2020/2021 Q3

    Report -

    Summary of our patient experience feedback from January - March 2022

  6. Identifying Young Carers in Substance Misuse Households – Review of Recommendations

    Report -

    Following up on recommendations from 2018 to see what changes have been made

  7. Brent Council’s Joint Health and Wellbeing Strategy - phase three consultation findings

    Report -

    We took Brent Council's draft Health & Wellbeing Strategy out into the community to see if it met their needs

  8. Experiences of online GP consultations in North West London

    Report -

    Patients across North West London shared their views on online GP consultations

  9. Patient Experience Report April - September 2021

    Report -

    This repor gives a summary of our patient experience feedback from April - September 2021

  10. Brent Council’s Joint Health and Wellbeing Strategy - phase two consultation findings

    Report -

    Community groups in Brent gave feedback on the key priorities for the Joint Health & Wellbeing Strategy

  11. Maternal Mental Wellbeing in Brent

    Report -

    A report looking at maternal wellbeing in Brent

  12. Healthwatch Brent annual report 2020 - 2021

    Report -

    Caring for our communities through COVID-19 - Healthwatch Brent annual report for 2020 - 2021

  13. Q2 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  14. Q4 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  15. Laying the foundations: Healthwatch Brent Annual Report 2021 - 2022

    Report -

    In our first year running Healthwatch Brent we've taken on some big priorities that matter to local people - like GP access, maternity improvements and Covid-19 vaccination. We've also developed close links with borough's diverse range of community and voluntary organisations. Read all about it in our 2021 - 2022 annual report.

  16. Governance and Prioritisation Process

    Report -

    Healthwatch Brent makes its decisions in an open and transparent way and ensures the interests of the people of Brent are always put first.

  17. Healthwatch Brent Strategy

    Report -

    Our strategy outlines how we will meet our aims and statutory roles

  18. Enter and View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  19. Privacy Policy

    Report -

    This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others.

  20. Communications and Social Media Strategy

    Report -

    Outlining how we will communicate with Brent residents, patients, partner organisations and other key stakeholders.

  21. Advisory Group minutes - August 2021

    Report -

    Minutes from the August 2021 meeting of Healthwatch Brent's Advisory Group

  22. Advisory Group minutes - September 2021

    Report -

    Minutes from the September 2021 meeting of Healthwatch Brent's Advisory Group

  23. Advisory Group minutes - November 2021

    Report -

    Minutes from the November 2021 meeting of Healthwatch Brent's Advisory Group

  24. Advisory Group minutes - February 2022

    Report -

    Minutes from the February 2022 meeting of Healthwatch Brent's Advisory Group

  25. Patient Experience Report Q1 2022 - 2023

    Report -

    Summary of our patient experience feedback from April - June 2022

  26. Q1 quarterly monitoring report, 2022 - 2023

    Report -

    Executive summary of our quarterly monitoring report, Q1 2022 - 2023

  27. Patient Experience Report Q2 2022-2023

    Report -

    Summary of our patient experience feedback from July - September 2022

  28. Advisory Group minutes - October 2022

    Report -

    Minutes from the October 2022 meeting of Healthwatch Brent's Advisory Group

  29. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  30. Complaints policy

    Report -

    Download and view our complaints policy