1. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  2. Independence Policy

    Report -

    Find out how we maintain our independence while working with partners to improve services.

  3. Celebrating our amazing volunteers

    News -

    Volunteers are at the heart of Healthwatch Brent’s work – so during volunteers’ week we wanted to take the time to say thank you for everything that they do.

  4. Help shape health and social care as part of our Advisory Group

    News -

    Could you help support Healthwatch Brent's work by offering expertise, experience and knowledge to shape our priorities?

  5. How can Healthwatch Brent make a difference? Our priorities for 2022-23

    News -

    Over the past 12 months, hundreds of Brent residents and local organisations have shared feedback about what matters to them.

  6. Healthwatch Brent welcomes new Chair

    News -

    We are pleased to introduce Shyama Perera as the new Chair for the Healthwatch Brent Advisory Group.

  7. Annual report 2020 - 2021

    News -

    We are delighted to share our Annual Report for 2020/21.

  8. Healthwatch Brent is under new management

    News -

    On 1st April 2021, The Advocacy Project was awarded the contract to manage Healthwatch Brent.

  9. Healthwatch Brent annual report 2020 - 2021

    Report -

    Caring for our communities through COVID-19 - Healthwatch Brent annual report for 2020 - 2021

  10. Q2 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  11. Q4 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  12. Laying the foundations: Healthwatch Brent Annual Report 2021 - 2022

    Report -

    In our first year running Healthwatch Brent we've taken on some big priorities that matter to local people - like GP access, maternity improvements and Covid-19 vaccination. We've also developed close links with borough's diverse range of community and voluntary organisations. Read all about it in our 2021 - 2022 annual report.

  13. Opportunity: Join us as a Community Researcher

    News -

    We're looking for people from Brent's Polish and Romanian communities to support our work.

  14. Governance and Prioritisation Process

    Report -

    Healthwatch Brent makes its decisions in an open and transparent way and ensures the interests of the people of Brent are always put first.

  15. Healthwatch Brent Strategy

    Report -

    Our strategy outlines how we will meet our aims and statutory roles

  16. Enter and View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  17. Privacy Policy

    Report -

    This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others.

  18. Communications and Social Media Strategy

    Report -

    Outlining how we will communicate with Brent residents, patients, partner organisations and other key stakeholders.

  19. Advisory Group minutes - August 2021

    Report -

    Minutes from the August 2021 meeting of Healthwatch Brent's Advisory Group

  20. Advisory Group minutes - September 2021

    Report -

    Minutes from the September 2021 meeting of Healthwatch Brent's Advisory Group

  21. Advisory Group minutes - November 2021

    Report -

    Minutes from the November 2021 meeting of Healthwatch Brent's Advisory Group

  22. Advisory Group minutes - February 2022

    Report -

    Minutes from the February 2022 meeting of Healthwatch Brent's Advisory Group

  23. Q1 quarterly monitoring report, 2022 - 2023

    Report -

    Executive summary of our quarterly monitoring report, Q1 2022 - 2023

  24. Advisory Group minutes - October 2022

    Report -

    Minutes from the October 2022 meeting of Healthwatch Brent's Advisory Group

  25. Advisory Group minutes - September 2023

    Report -

    Minutes from the September 2023 meeting of Healthwatch Brent's Advisory Group

  26. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  27. Working on what matters to you

    News -

    We have set our priorities for the year ahead.

  28. Building Bridges: Annual Report 22 - 23

    Report -

    An overview of our work from the past year

  29. Healthwatch Brent Engagement Strategy

    Report -

    Sharing how we plan to work with communities, services and other partners to improve care for all.

  30. Job opportunity: Communications and Engagement Officer

    News -

    Help Healthwatch Brent reach the communities that could benefit most from our support

  31. Healthwatch Brent's 2024 Priorities

    News -

    Read through our article to learn about our 2024 projects and priorities.