1. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  2. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  3. Where can I go for support for my mental health as a parent?

    Advice and Information -

    We've pulled together a number of services for parents in need of support for their mental health. Read more to find out where you can go to get the help you need.

  4. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  5. What should I expect after being referred for mental health support?

    Advice and Information -

    Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health.

  6. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  7. Patient Experience Report April - September 2021

    Report -

    This repor gives a summary of our patient experience feedback from April - September 2021

  8. Brent Council’s Joint Health and Wellbeing Strategy - phase two consultation findings

    Report -

    Community groups in Brent gave feedback on the key priorities for the Joint Health & Wellbeing Strategy

  9. Maternal Mental Wellbeing in Brent

    Report -

    A report looking at maternal wellbeing in Brent

  10. Inpatient Mouth Care in Brent

    Report -

    Healthwatch Brent conducted a review into hospitalised patients’ mouth care across wards in London North West University Trust.

  11. Inpatient Personal Care in Brent

    Report -

    Healthwatch Brent conducted a review into hospitalised patients’ experiences of non-clinical, personal care in London North West University Trust.

  12. Patient Experience at London North West London University Healthcare Trust

    Report -

    An overview of patient experiences from London North West University Trust.

  13. Influencing Brent Council’s new Joint Health and Wellbeing Strategy

    News -

    Having your say on the new Joint Health and Wellbeing Strategy

  14. Understanding the experience of accessing a GP in Brent

    News -

    How easy is it for patients to arrange a GP appointment in Brent? Are people able to speak to a doctor when they need to? Is it possible to arrange face-to-face appointments?

  15. Healthwatch Brent welcomes new Chair

    News -

    We are pleased to introduce Shyama Perera as the new Chair for the Healthwatch Brent Advisory Group.

  16. Annual report 2020 - 2021

    News -

    We are delighted to share our Annual Report for 2020/21.

  17. Patient engagement at Northwick Park Hospital

    News -

    Read on for an example of Healthwatch in action, making sure patients are heard and working with healthcare providers to help bring change.

  18. Healthwatch Brent is under new management

    News -

    On 1st April 2021, The Advocacy Project was awarded the contract to manage Healthwatch Brent.

  19. Healthwatch Brent annual report 2020 - 2021

    Report -

    Caring for our communities through COVID-19 - Healthwatch Brent annual report for 2020 - 2021

  20. Q2 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  21. Governance and Prioritisation Process

    Report -

    Healthwatch Brent makes its decisions in an open and transparent way and ensures the interests of the people of Brent are always put first.

  22. Healthwatch Brent Strategy

    Report -

    Our strategy outlines how we will meet our aims and statutory roles

  23. Enter and View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  24. Privacy Policy

    Report -

    This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others.

  25. Communications and Social Media Strategy

    Report -

    Outlining how we will communicate with Brent residents, patients, partner organisations and other key stakeholders.

  26. Advisory Group minutes - August 2021

    Report -

    Minutes from the August 2021 meeting of Healthwatch Brent's Advisory Group

  27. Advisory Group minutes - September 2021

    Report -

    Minutes from the September 2021 meeting of Healthwatch Brent's Advisory Group

  28. Advisory Group minutes - November 2021

    Report -

    Minutes from the November 2021 meeting of Healthwatch Brent's Advisory Group

  29. The experience of health and social care provided in Supported Living Schemes in Brent

    Report -

    Summary of six enter and view visits to supported living schemes in Brent

  30. Visram House - Enter and View report

    Report -

    Part of our project looking at a number of care homes across Brent, with a particular focus on
    Adult Safeguarding

  31. 40 Verney Street - Enter and View report

    Report -

    Part of our project looking at a number of care homes across Brent, with a particular focus on
    Adult Safeguarding

  32. Brianwood House - Enter and View report

    Report -

    Part of our project looking at a number of care homes across Brent, with a particular focus on
    Adult Safeguarding

  33. Rugby Avenue - Enter and View report

    Report -

    Part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the quality of care provided.

  34. Willesden Lane - Enter and View report

    Report -

    Part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the quality of care provided.

  35. The Avenue - Enter and View report

    Report -

    Part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the quality of care provided.

  36. Healthwatch Brent wins national award

    News -

    We are pleased to announce Healthwatch Brent is the winner of the ‘Outstanding individuals who’ve made a difference’ category at the 2019 Healthwatch Network Awards.

  37. Northwick Park Stroke Unit - Enter and View report

    Report -

    Healthwatch Brent made a visit to the Stroke Unit at Northwick Park Hospital to engage with patients and carers to hear their views on the service they are receiving.

  38. Christ Church Court - Enter and View report

    Report -

    Part of a planned strategy to look at a range of health and social care providers within Brent to obtain a better idea of the quality of care provided.

  39. Rosemary House - Enter and View report

    Report -

    Part of a planned strategy to look at a range of health and social care providers within Brent to obtain a better idea of the quality of care provided.

  40. Tulsi House - Enter and View report

    Report -

    Part of a planned strategy to look at a range of health and social care providers within Brent to obtain a better idea of the quality of care provided.

  41. Willow House - Enter and View report

    Report -

    Part of a planned strategy to look at a range of health and social care providers within Brent to obtain a better idea of the quality of care provided.

  42. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  43. Complaints policy

    Report -

    Download and view our complaints policy