1. Our complaints process

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    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  2. Patient Experience Report April - September 2021

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    This repor gives a summary of our patient experience feedback from April - September 2021

  3. Brent Council’s Joint Health and Wellbeing Strategy - phase two consultation findings

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    Community groups in Brent gave feedback on the key priorities for the Joint Health & Wellbeing Strategy

  4. Maternal Mental Wellbeing in Brent

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    A report looking at maternal wellbeing in Brent

  5. Healthwatch Brent annual report 2020 - 2021

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    Caring for our communities through COVID-19 - Healthwatch Brent annual report for 2020 - 2021

  6. Q2 quarterly monitoring report, 2021-2022

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    Executive summary of quarterly monitoring report

  7. Governance and Prioritisation Process

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    Healthwatch Brent makes its decisions in an open and transparent way and ensures the interests of the people of Brent are always put first.

  8. Healthwatch Brent Strategy

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    Our strategy outlines how we will meet our aims and statutory roles

  9. Enter and View Policy

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    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  10. Privacy Policy

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    This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others.

  11. Communications and Social Media Strategy

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    Outlining how we will communicate with Brent residents, patients, partner organisations and other key stakeholders.

  12. Advisory Group minutes - August 2021

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    Minutes from the August 2021 meeting of Healthwatch Brent's Advisory Group

  13. Advisory Group minutes - September 2021

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    Minutes from the September 2021 meeting of Healthwatch Brent's Advisory Group

  14. Advisory Group minutes - November 2021

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    Minutes from the November 2021 meeting of Healthwatch Brent's Advisory Group

  15. Equality and Diversity Policy

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    Find out more about our commitment to equality and diversity.

  16. Complaints policy

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    Download and view our complaints policy