1. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  2. Patient Experience Report April - September 2021

    Report -

    This repor gives a summary of our patient experience feedback from April - September 2021

  3. Brent Council’s Joint Health and Wellbeing Strategy - phase two consultation findings

    Report -

    Community groups in Brent gave feedback on the key priorities for the Joint Health & Wellbeing Strategy

  4. Maternal Mental Wellbeing in Brent

    Report -

    A report looking at maternal wellbeing in Brent

  5. Inpatient Mouth Care in Brent

    Report -

    Healthwatch Brent conducted a review into hospitalised patients’ mouth care across wards in London North West University Trust.

  6. Inpatient Personal Care in Brent

    Report -

    Healthwatch Brent conducted a review into hospitalised patients’ experiences of non-clinical, personal care in London North West University Trust.

  7. Patient Experience at London North West London University Healthcare Trust

    Report -

    An overview of patient experiences from London North West University Trust.

  8. Healthwatch Brent annual report 2020 - 2021

    Report -

    Caring for our communities through COVID-19 - Healthwatch Brent annual report for 2020 - 2021

  9. Q2 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  10. Governance and Prioritisation Process

    Report -

    Healthwatch Brent makes its decisions in an open and transparent way and ensures the interests of the people of Brent are always put first.

  11. Healthwatch Brent Strategy

    Report -

    Our strategy outlines how we will meet our aims and statutory roles

  12. Enter and View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  13. Privacy Policy

    Report -

    This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others.

  14. Communications and Social Media Strategy

    Report -

    Outlining how we will communicate with Brent residents, patients, partner organisations and other key stakeholders.

  15. Advisory Group minutes - August 2021

    Report -

    Minutes from the August 2021 meeting of Healthwatch Brent's Advisory Group

  16. Advisory Group minutes - September 2021

    Report -

    Minutes from the September 2021 meeting of Healthwatch Brent's Advisory Group

  17. Advisory Group minutes - November 2021

    Report -

    Minutes from the November 2021 meeting of Healthwatch Brent's Advisory Group

  18. The experience of health and social care provided in Supported Living Schemes in Brent

    Report -

    Summary of six enter and view visits to supported living schemes in Brent

  19. Visram House - Enter and View report

    Report -

    Part of our project looking at a number of care homes across Brent, with a particular focus on
    Adult Safeguarding

  20. 40 Verney Street - Enter and View report

    Report -

    Part of our project looking at a number of care homes across Brent, with a particular focus on
    Adult Safeguarding

  21. Brianwood House - Enter and View report

    Report -

    Part of our project looking at a number of care homes across Brent, with a particular focus on
    Adult Safeguarding

  22. Rugby Avenue - Enter and View report

    Report -

    Part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the quality of care provided.

  23. Willesden Lane - Enter and View report

    Report -

    Part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the quality of care provided.

  24. The Avenue - Enter and View report

    Report -

    Part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the quality of care provided.

  25. Northwick Park Stroke Unit - Enter and View report

    Report -

    Healthwatch Brent made a visit to the Stroke Unit at Northwick Park Hospital to engage with patients and carers to hear their views on the service they are receiving.

  26. Christ Church Court - Enter and View report

    Report -

    Part of a planned strategy to look at a range of health and social care providers within Brent to obtain a better idea of the quality of care provided.

  27. Rosemary House - Enter and View report

    Report -

    Part of a planned strategy to look at a range of health and social care providers within Brent to obtain a better idea of the quality of care provided.

  28. Tulsi House - Enter and View report

    Report -

    Part of a planned strategy to look at a range of health and social care providers within Brent to obtain a better idea of the quality of care provided.

  29. Willow House - Enter and View report

    Report -

    Part of a planned strategy to look at a range of health and social care providers within Brent to obtain a better idea of the quality of care provided.

  30. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  31. Complaints policy

    Report -

    Download and view our complaints policy