Patient Experience at London North West London University Healthcare Trust

London North West London University Healthcare NHS Trust (LNWUHT) is the major provider of hospital services to Brent residents. It has recently undergone an inspection by the regulator CQC and was found that its use of resources was inadequate.

HWB has an established and good working relationship with the Nursing Directorate of the Trust who has demonstrated its desire to learn from patient experiences and has welcomed the independence of HWB.

This summary provides an overview of patient experience with services provided by the Trust. The Trust has already provided responses to our individual visits which has been recorded previously