1. Changes to how you make an NHS complaint

    News -

    From 1 July, the NHS complaints procedure is changing - Here’s what residents of Brent need to know.

  2. Complaints policy

    Report -

    Download and view our complaints policy

  3. Two North West London Hospitals to introduce Martha's Rule

    News -

    NHS England has announced that Northwick Park and Ealing Hospital will be joining 100 hospitals across England to introduce 'Martha's Rule' from April, enabling patients and families to seek an urgent review if their condition deteriorates.

  4. Someone I love has died - where can I find support

    Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

  5. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  6. Covid-19 information and guidance

    Advice and Information -

    Information and guidance about Covid-19 (coronavirus). Information last updated 8 July 2022.

  7. A Brent resident’s experience of Covid-19

    News -

    In a lively conversation, Mukhtar described his experience of the virus with us. He started by saying, “I am lucky to be alive.”