1. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  2. Independence Policy

    Report -

    Find out how we maintain our independence while working with partners to improve services.

  3. Healthwatch Brent annual report 2020 - 2021

    Report -

    Caring for our communities through COVID-19 - Healthwatch Brent annual report for 2020 - 2021

  4. Q2 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  5. Q4 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  6. Laying the foundations: Healthwatch Brent Annual Report 2021 - 2022

    Report -

    In our first year running Healthwatch Brent we've taken on some big priorities that matter to local people - like GP access, maternity improvements and Covid-19 vaccination. We've also developed close links with borough's diverse range of community and voluntary organisations. Read all about it in our 2021 - 2022 annual report.

  7. Governance and Prioritisation Process

    Report -

    Healthwatch Brent makes its decisions in an open and transparent way and ensures the interests of the people of Brent are always put first.

  8. Healthwatch Brent Strategy

    Report -

    Our strategy outlines how we will meet our aims and statutory roles

  9. Enter and View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  10. Privacy Policy

    Report -

    This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others.

  11. Communications and Social Media Strategy

    Report -

    Outlining how we will communicate with Brent residents, patients, partner organisations and other key stakeholders.

  12. Advisory Group minutes - August 2021

    Report -

    Minutes from the August 2021 meeting of Healthwatch Brent's Advisory Group

  13. Advisory Group minutes - September 2021

    Report -

    Minutes from the September 2021 meeting of Healthwatch Brent's Advisory Group

  14. Advisory Group minutes - November 2021

    Report -

    Minutes from the November 2021 meeting of Healthwatch Brent's Advisory Group

  15. Advisory Group minutes - February 2022

    Report -

    Minutes from the February 2022 meeting of Healthwatch Brent's Advisory Group

  16. Q1 quarterly monitoring report, 2022 - 2023

    Report -

    Executive summary of our quarterly monitoring report, Q1 2022 - 2023

  17. Advisory Group minutes - October 2022

    Report -

    Minutes from the October 2022 meeting of Healthwatch Brent's Advisory Group

  18. Advisory Group minutes - September 2023

    Report -

    Minutes from the September 2023 meeting of Healthwatch Brent's Advisory Group

  19. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  20. Building Bridges: Annual Report 22 - 23

    Report -

    An overview of our work from the past year

  21. Healthwatch Brent Engagement Strategy

    Report -

    Sharing how we plan to work with communities, services and other partners to improve care for all.