1. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  2. Patient Experience Report April - September 2021

    Report -

    This repor gives a summary of our patient experience feedback from April - September 2021

  3. Brent Council’s Joint Health and Wellbeing Strategy - phase two consultation findings

    Report -

    Community groups in Brent gave feedback on the key priorities for the Joint Health & Wellbeing Strategy

  4. Maternal Mental Wellbeing in Brent

    Report -

    A report looking at maternal wellbeing in Brent

  5. Hospital patient discharge survey

    Report -

    Brent patients share their experience of being discharged from local London North West Healthcare NHS Trust (LNWHNT) hospitals.

  6. Pregnancy in Brent: A review of women’s experiences

    Report -

    A review of women's experiences with maternity services in Brent

  7. Healthwatch Brent annual report 2020 - 2021

    Report -

    Caring for our communities through COVID-19 - Healthwatch Brent annual report for 2020 - 2021

  8. Q2 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  9. Governance and Prioritisation Process

    Report -

    Healthwatch Brent makes its decisions in an open and transparent way and ensures the interests of the people of Brent are always put first.

  10. Healthwatch Brent Strategy

    Report -

    Our strategy outlines how we will meet our aims and statutory roles

  11. Enter and View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  12. Privacy Policy

    Report -

    This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others.

  13. Communications and Social Media Strategy

    Report -

    Outlining how we will communicate with Brent residents, patients, partner organisations and other key stakeholders.

  14. Advisory Group minutes - August 2021

    Report -

    Minutes from the August 2021 meeting of Healthwatch Brent's Advisory Group

  15. Advisory Group minutes - September 2021

    Report -

    Minutes from the September 2021 meeting of Healthwatch Brent's Advisory Group

  16. Advisory Group minutes - November 2021

    Report -

    Minutes from the November 2021 meeting of Healthwatch Brent's Advisory Group

  17. Lee Valley - Enter and View report

    Report -

    Part of our project looking at a number of care homes across Brent, with a particular focus on
    Adult Safeguarding

  18. Jonson Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Jonson Ward which is an Intestinal failure unit at Northwick Park Hospital to engage with patients and hear their views on the service that they are receiving.

  19. Fredrick Salmon Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Fredrick Salmon Ward at St Marks Hospital to engage with patients and to hear their views on the service that they are receiving.

  20. Dowland Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Dowland Ward at Northwick Park Hospital to engage with patients and to hear their views on the service that they are receiving.

  21. Ambulatory Care at Northwick Park Hospital - Enter and View report

    Report -

    Healthwatch Brent made a visit to Ambulatory Care at Northwick Park Hospital to engage with patients and to hear their views on the service that they are receiving

  22. Evelyn Ward - Enter and View report

    Report -

    Healthwatch Brent made a visit to Evelyn Ward which specialises in caring for patients with Orthopaedic
    trauma at Northwick Park Hospital to engage with patients and to hear their views

  23. Meal times at Northwick Park Hopsital - Enter and View report

    Report -

    Healthwatch Brent initiated a project to find out the views of patients in Northwick Park Hospital on the standard of food and service.

  24. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  25. Complaints policy

    Report -

    Download and view our complaints policy