1. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  2. Patient Experience Report April - September 2021

    Report -

    This repor gives a summary of our patient experience feedback from April - September 2021

  3. Brent Council’s Joint Health and Wellbeing Strategy - phase two consultation findings

    Report -

    Community groups in Brent gave feedback on the key priorities for the Joint Health & Wellbeing Strategy

  4. Maternal Mental Wellbeing in Brent

    Report -

    A report looking at maternal wellbeing in Brent

  5. GP trends analysis report

    Report -

    This report examines the patient experience of GP Practices in Brent

  6. A mental health needs assessment of young Irish travellers at Lynton Close, Brent

    Report -

    A research project conducted by the Brent Centre for Young People

  7. Phlebotomy Services in Brent

    Report -

    A review of Brent patients' experiences with phlebotomy services

  8. Self-directed support: a survey

    Report -

    Use of self-directed support by people using mental health services in Brent

  9. Healthwatch Brent annual report 2020 - 2021

    Report -

    Caring for our communities through COVID-19 - Healthwatch Brent annual report for 2020 - 2021

  10. Q2 quarterly monitoring report, 2021-2022

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    Executive summary of quarterly monitoring report

  11. Governance and Prioritisation Process

    Report -

    Healthwatch Brent makes its decisions in an open and transparent way and ensures the interests of the people of Brent are always put first.

  12. Healthwatch Brent Strategy

    Report -

    Our strategy outlines how we will meet our aims and statutory roles

  13. Enter and View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  14. Privacy Policy

    Report -

    This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others.

  15. Communications and Social Media Strategy

    Report -

    Outlining how we will communicate with Brent residents, patients, partner organisations and other key stakeholders.

  16. Advisory Group minutes - August 2021

    Report -

    Minutes from the August 2021 meeting of Healthwatch Brent's Advisory Group

  17. Advisory Group minutes - September 2021

    Report -

    Minutes from the September 2021 meeting of Healthwatch Brent's Advisory Group

  18. Advisory Group minutes - November 2021

    Report -

    Minutes from the November 2021 meeting of Healthwatch Brent's Advisory Group

  19. Franklyn Lodge Care Home- Enter and View report

    Report -

    Part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the quality of care provided.

  20. Middlesex Manor Nursing Centre - Enter and View report

    Report -

    Part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the quality of care provided.

  21. Kenbrook Care Home - Enter and View report

    Report -

    Part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the quality of care provided.

  22. Central Middlesex Hospital Physiotherapy Centre - Enter and View report

    Report -

    Healthwatch Brent made a visit to the Central Middlesex Hospital Physiotherapy Centre to engage with patients and carers to hear their views on the service they are receiving.

  23. Northwick Park Phlebotomy Clinic - Enter and View report

    Report -

    Healthwatch Brent made a visit to the phlebotomy clinic at Northwick Park Hospital to engage with patients and carers to hear their views on the service they are receiving.

  24. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  25. Complaints policy

    Report -

    Download and view our complaints policy

  26. EXAMPLE Our board meeting minutes and supporting materials - Month,Year

    Report -

    Take a look at our papers for our Committee Meeting.