1. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  2. Patient Experience Report April - September 2021

    Report -

    This repor gives a summary of our patient experience feedback from April - September 2021

  3. Brent Council’s Joint Health and Wellbeing Strategy - phase two consultation findings

    Report -

    Community groups in Brent gave feedback on the key priorities for the Joint Health & Wellbeing Strategy

  4. Maternal Mental Wellbeing in Brent

    Report -

    A report looking at maternal wellbeing in Brent

  5. Concerns from Carers in Brent regarding Direct Payments

    Report -

    A request for clear and transparent answers to carers’ questions about Direct Payments.

  6. Shaping a Healthier Future, Northwick Park A&E

    Report -

    Summary of evidence regarding Shaping a Healthier Future (SaHF) and A&E in Northwick Park Hospital (NPH) and Central Middlesex Hospital (CMH)

  7. Summary of views on GP Hubs

    Report -

    In November and December 2014, Healthwatch Brent asked residents about their views on GP Hubs

  8. Survey of patients using A&E / UCC At Northwick Park Hospital

    Report -

    Healthwatch Brent gathered the views of 35 patients using A&E / Urgent Care Centre at Northwick Park Hospital in December 2014, and a further survey of 62 patients was carried out in February 2015.

  9. Survey of patients using A&E / UCC at Northwick Park Hospital - response

    Report -

    Feedback provided by the Emergency Department Management team at Northwick Park Hospital

  10. Young people in Brent and their mental health services

    Report -

    Healthwatch Brent asked young Brent residents about their views and experiences of mental health. Their views are recorded and reflected throughout this briefing.

  11. Healthwatch Brent annual report 2020 - 2021

    Report -

    Caring for our communities through COVID-19 - Healthwatch Brent annual report for 2020 - 2021

  12. Q2 quarterly monitoring report, 2021-2022

    Report -

    Executive summary of quarterly monitoring report

  13. Governance and Prioritisation Process

    Report -

    Healthwatch Brent makes its decisions in an open and transparent way and ensures the interests of the people of Brent are always put first.

  14. Healthwatch Brent Strategy

    Report -

    Our strategy outlines how we will meet our aims and statutory roles

  15. Enter and View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  16. Privacy Policy

    Report -

    This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others.

  17. Communications and Social Media Strategy

    Report -

    Outlining how we will communicate with Brent residents, patients, partner organisations and other key stakeholders.

  18. Advisory Group minutes - August 2021

    Report -

    Minutes from the August 2021 meeting of Healthwatch Brent's Advisory Group

  19. Advisory Group minutes - September 2021

    Report -

    Minutes from the September 2021 meeting of Healthwatch Brent's Advisory Group

  20. Advisory Group minutes - November 2021

    Report -

    Minutes from the November 2021 meeting of Healthwatch Brent's Advisory Group

  21. Victoria Care Centre - Enter and View report

    Report -

    Part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the quality of care provided.

  22. Edinburgh House - Enter and View report

    Report -

    Part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the quality of care provided.

  23. Ogilvy Court - Enter and View report

    Report -

    Part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the quality of care provided.

  24. Tower House - Enter and View report

    Report -

    Part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the quality of care provided.

  25. Clarendon House - Enter and View report

    Report -

    Part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the quality of care provided.

  26. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  27. Complaints policy

    Report -

    Download and view our complaints policy