Enter & View Report: Park Royal Medical Practice
We spoke to patients and staff at Park Royal Medical Practice to understand experiences of primary care and make suggestions for improvement.
Healthwatch Brent carried out an Enter & View visit to Park Royal Medical Practice in Brent on 29th January 2026. The visit was intended to allow Healthwatch Brent’s Enter and View team to follow up on a previous public engagement project and explore how the practice manages complaints and social prescribing.
Healthwatch Brent carried out an Enter & View visit to Park Royal Medical Practice in Brent on 29th January 2026. The visit was intended to allow Healthwatch Brent’s Enter and View team to follow up on a previous public engagement project and explore how the practice manages complaints and social prescribing.
Some of the positive areas highlighted included:
- Exceptional staff attitude: Patients reported that 100% of staff were polite and approachable, with a "community hub" philosophy that avoids saying "no."
- Short waiting times: Most patients surveyed were seen within 15 minutes of their scheduled appointment time.
- High satisfaction with appointments: The majority of patients found accessing appointments easy and were pleased with the flexibility of the doctors.
- Effective social prescribing: The practice works closely with local partners like Brent Mencap to provide holistic, "human-to-human" support that reduces patient stress.
The report also outlines our recommendations and next steps, including the provision of more up-to-date multilingual leaflets to support the borough's diverse community.
Download the report
If you need this document in an alternative format please contact info@healthwatchbrent.co.uk or call 020 3869 9730.
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Park Royal Medical Practice Enter & View Report
