Enter & View Report: Stonebridge Practice
We spoke to patients and staff at Stonebridge Practice to understand experiences of primary care and make suggestions for improvement.
Healthwatch Brent carried out an Enter & View visit to Stonebridge Practice in Brent in December 2025. The visit was intended to allow Healthwatch Brent’s Enter and View team to follow up on a previous public engagement project and explore how the practice manages complaints and social prescribing within a highly diverse ward.
Healthwatch Brent carried out an Enter & View visit to Stonebridge Practice in Brent in December 2025. The visit was intended to allow Healthwatch Brent’s Enter and View team to follow up on a previous public engagement project and explore how the practice manages complaints and social prescribing within a highly diverse ward.
Some of the positive areas highlighted included:
- Exceptional staff communication: Patients reported that 100% of staff were polite and approachable. The reception team includes calm, bilingual staff offering dedicated Somali language services to support residents who are not fluent in English.
- Short waiting times: Every single patient surveyed (12 out of 12) was seen within 15 minutes of their scheduled appointment time with the doctor.
- Support for digital access: To bridge health inequalities caused by low local literacy rates, the practice sets aside a specific time in the daily schedule exclusively to help patients learn to use the Patches online booking system, while maintaining accessible telephone and walk-in services.
- Outstanding social prescribing: Working in close partnership with Brent Health Matters and Brent Mencap, the practice utilises three dedicated link workers to seamlessly connect vulnerable, elderly, or isolated residents with non-clinical community support.
The report also outlines our recommendations, which include improving the high-level signage at the main entrance to make the practice name clearer at eye level, and continuing to expand multilingual printed leaflets on the waiting room noticeboard.
Download the report
If you need this document in an alternative format please contact info@healthwatchbrent.co.uk or call 020 3869 9730.
File download
Stonebridge Practice Enter & View Report
