Do you need help travelling to NHS services?

Find out what support is available to help you when travelling to your GP, hospital or other NHS services in Brent.
Two women walking next to an ambulance

What support is available?

If you need help getting to appointments, find out whether you’re eligible for NHS-funded support.

If you can’t travel because of your medical condition

Patient transport services in Brent provide free transport to and from hospital for:

  • People whose condition means they need additional medical support during their journey
  • People who find it difficult to walk
  • Parents or carers of children who are being transported

    Find out more

Arranging transport to Northwick Park or Central Middlesex Hospital: this should be done by speaking to your GP or the person who referred you to hospital. There is more information here

Arranging transport to the Royal Free Hospital, Barnet Hospital or Chase Farm Hospital: this should be done by contacting the patient transport booking line. Their details and full eligibility criteria are available here

Arranging transport to other local hospitals: this will vary depending on the specific hospital you are visiting. Speak to your GP or the person who referred you to hospital for more information. You can also contact Healthwatch Brent for support. 

If you’re travelling on public transport

If you do not receive benefits, but you are having to make frequent trips by public transport, there may be weekly or monthly season tickets that can reduce costs, or options such as booking tickets online, which may work out cheaper than the full cost of one ticket.  

For students, people with disabilities and those over 60 there are often options for reduced or free travel passes.

  • In some areas, people can apply for a bus pass that allows you to travel free of charge if you're over 60 or above pensionable age (depending on the area).
  • There is a Taxicard scheme in Brent, offering reduced fares in black cabs for people who have a serious long‐term mobility impairment, or severe sight impairment, and difficulty in using mainstream public transport. Find out more here
  • National Rail offers a range of discounts and concessions for children, people over 60, and people with disabilities.
  • Local Authority websites will have details on how to apply for disabled bus travel passes.  These can sometimes be also to include a companion traveller, depending on disability and mental capacity for independent travel.

If you’re visiting hospital regularly

  • If you’re visiting hospital regularly, you may find that there are options for you to receive discounted cost on parking. For example, some NHS Acute Trusts give out seven day passes for visitors/patients, for example during a maternity stay, where one vehicle that might be responsible for collecting the mother and new baby can have a free or reduced cost pass. This is not, however, offered everywhere.

    In other areas, frequent visitors, for example patients with cancer or receiving dialysis or other long-term conditions may be given a hospital pass or free parking. In one area local Healthwatch were able to work with the Trust on introducing season ticket discounts for frequent visitors across three hospital sites.

  • If you’re driving to hospital, you can check its parking facilities before you go.

Tell us about your experience of care 

Have you had difficulties travelling to receive the care you need? We would love to hear more about your experience, and what would make it better. 

It only takes five minutes and your feedback can help NHS and social care services understand the steps they can take to improve care for you and your loved ones.

Tell us your experience

Could you get a refund for your hospital transport costs?

If you’re not eligible for Patient Transport Services, you could claim a refund for the cost of your travel or taking a child to hospital through the Healthcare Travel Costs Scheme.

You may be able to benefit from the service if:

  • You can’t afford the cost of travelling to hospital
  • You can’t get a friend or relative to take you

Find out more

Voluntary organisations

Depending on your situation, and where you live, you can also find voluntary organisations that can help you get to hospital. For example, the Royal Voluntary Service put older people who struggle to get to hospital in touch with local volunteer drivers. Age UK also runs door-to-door transport services for older people.