1. Changes to how you make an NHS complaint

    News -

    From 1 July, the NHS complaints procedure is changing - Here’s what residents of Brent need to know.

  2. Complaints policy

    Report -

    Download and view our complaints policy

  3. Two North West London Hospitals to introduce Martha's Rule

    News -

    NHS England has announced that Northwick Park and Ealing Hospital will be joining 100 hospitals across England to introduce 'Martha's Rule' from April, enabling patients and families to seek an urgent review if their condition deteriorates.