Patient feedback: July - September
This quarter we have continued to work closely with the local community to capture their views about health services in Brent. This has included targeted work looking at specific services and issues – such as cancer screening awareness and local maternity services – as well as general feedback. We share key themes and issues with relevant services and people who have power to make change. We have also helped people get information and advice about services across the borough.
Overall:
- 161 residents shared their views
- We signposted and gave information to 19 residents
- Our team identified and successfully bid for one funding award
- We carried out nine community visits/outreach events
- We held a number of successful drop-in and outreach sessions, bringing greater awareness to the community and an opportunity for Brent residents to have their voice listened to
- Our new website went live, allowing us to provide a more user friendly and accessible experience for people accessing our site. As part of our website launch, we overhauled our website content to ensure that information is relevant and informative for local people.
Through our Information and Advice service we have received positive feedback from patients. Comments include: “Thank you so much for your help. I have been able to find a dentist, all thanks to your help.”
More information about the information gathered from Brent service users can be found in our Quarterly Patient Experience Report, which covers July - September this year.
