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Enter & View

Enter & View visits may take place in a wide range of publicly funded health and social care services – including hospitals, care homes, nursing homes, residential units and day centres. The visits are carried out by trained Healthwatch volunteers. The volunteers will speak to service users, staff, relatives and carers, and will observe how the service is delivered, and the general environment in which it takes place. They can be planned visits or unannounced. At the end of the visit a short report is written by the team which ultimately becomes a public document.

The visits are carried out by a small team of trained volunteers, known as  Authorised Representatives who have also been DBS checked. One of our volunteers shares their experience.

In Brent we have undertaken visits to care and nursing homes for older people, care homes for people with mental health conditions,  hospital wards, sheltered hosuing units and walk-in centres.

Authorised Representatives are accountable to Healthwatch and at all times will work within the policies and procedures of The Advocacy Project and Healthwatch Brent. You can view our Enter and View policy on the Healthwatch Brent policies page